Amadeus has been recognised by its industry peers after taking home the FSM Awards 2018 'People Development Award'.
The team were awarded the prestigious accolade after launching the pioneering in-house training programme, the ‘Amadeus Masterclass’.
Like all other large-scale caterers, Amadeus is in constant need of new blood, with the correct work-ready skills, in order to help the company thrive. Due to the seasonal nature of the events industry, Amadeus found that they quickly and effectively needed to be able to train up new staff who came to work on their events.
“The Masterclass took me out of my comfort zone and made me see the importance of why we do certain things within our roles.Kia Fitzgerald, Multi Skilled Operative, Amadeus
The Amadeus Masterclass was brainchild of Lorna New, Live Events Catering Operations Manager, who – along with a number of colleagues working in different areas of the business – created a one-stop shop training course which would teach those working for the company the basics about working on a live event, from boxing a table to laying out cutlery in the right place.
The Amadeus Masterclass aims to enhance individuals’ skills with six key modules covering retail and customer service, bars and hospitality and conference and banqueting. Staff get paid for this voluntary training which provides them with one on one sessions with industry experts – both in live environments and in the classroom – helping them to gain in confidence and enhance progression opportunities.
Feedback surveys indicated that 90% of attendees felt more confident when carrying out their job roles and responsibilities after taking part in the Amadeus masterclass.
Kia Fitzgerald, a Multi Skilled Operative and Trainee Team Leader with Amadeus said:
“The Masterclass benefited me because it took me out of my comfort zone and really made me see the importance of why we do certain things within our roles. Overall the I feel the course helped me with my confidence and helped me to push myself that little bit further and make myself get noticed.”